Payment of Fees

Payment must be paid within 14 days of our invoice date either by credit card , cheque, cash or BACS payment.

Inspections will be carried out on confirmation of our Quotation (email is acceptable). 

Late payments are subject to a late payment fee of the Relevance Reference Rate plus 8%. This is charged from the date of the original invoice on the outstanding balance.

Who will provide the Energy Performance Certificate

To sell or rent your property you must have a Energy Performance Certificate.

This Energy Performance Certificate is produced by a NON-Domestic Energy Assessor (NDEA), who is licensed by a Government approved certification scheme.

To get a licence a Non-Domestic Energy Assessor (NDEA)/ Domestic Energy Assessor (DEA) / On Construction Energy Assessor (OCEA) has to:

Pass an assessment of skills, in line with the National Occupational Standards; and

Have Professional Indemnity Insurance

A NDEA/DEA/OCEA must follow the necessary standards and Codes of Conduct issued by the Certification Scheme.

An Energy Performance Certificate (EPC) is not valid unless it has been produced by a qualified NDEA/DEA/OCEA who is licensed by a Government approved scheme and it has been entered on the Central Register of Energy Performance Certificates.

The EPC is in a standard format and is based on these terms, which set out what you should expect from both the NDEA/DEA/OCEA and the report itself. Neither you nor the NDEA/DEA/OCEA can amend these terms.

The Non - Domestic certificate will be produced using the SBEM assessment methodology, the Existing Domestic property will be produced using the RDSAP methodology and the New build domestic property using the NHER Plan Assessor methodology, and has been produced under the Energy Performance of Buildings (Certificates and inspections) (England and Wales) Regulations 2007.

EPC's are produced in standard pdf format and will be emailed to a valid email address. If specifically requested a hard copy may be sent by post. 

Any further services the NDEA/DEA/OCEA may provide are not covered by these terms and so must be covered by a separate contract.

If you have any complaint about the report, you can complain by following the complaints procedure, which is explained in more detail at the end of this document.

What the EPC tells you

The energy performance of the property on the date it was inspected, and provides the necessary Energy Performance Certificate. The Energy Performance Asset Rating is a measure of the overall efficiency of the building fabric and the heating, ventilation, cooling and lighting systems. The lower the rating the more energy efficient the building is and the lower the fuel bills will be.

For comparison purposes there are also two benchmark Ratings, one for a new building and one for a typical building of the same type.

There is also an accompanying Recommendation Report which provides recommendations as to how the Energy Performance can be improved.

Important Note

The inspection is 'non - invasive'. This means that the NDEA/DEA/OCEA does not take up carpets, floor coverings or floorboards, move furniture or remove the contents of cupboards. Also, the NDEA/DEA/OCEA does not remove secured panels or undo electrical fittings.

The NDEA/DEA/OCEA will advise the seller if and when inspection was not possible and clearly explain the reasons why such inspection could not be undertaken.

Please note, the inspection requires the NDEA/DEA/OCEA to take photographs of the property. These will be limited to outside elevations and those elements applicable to an energy survey.

2/ Rights of the NDEA to withdraw from the contract

The NDEA/DEA/OCEA reserves the right to withdraw from the agreed contract if one or more of the following conditions apply:

If the property has a single Heating System exceeding 100kW output and Comfort Cooling System exceeding 12 Kw output as defined by the NDEA/DEA/OCEA.

If the property poses a threat to the NDEA/DEA/OCEA health & safety beyond the normal risks reasonable for a property in current non-residential occupation.

If access for the NDEA visual inspection is found to be restricted and if such restriction is likely, in their opinion, to have a material effect upon the completeness and/or accuracy of the EPC.

If any part of the property or the premises is a building site, unless the current building works are being managed by a contractor, who is competent in health and safety and who will be present throughout the duration of the inspection, ensuring compliance with accepted safety rules.

If a potential or actual Conflict of Interest comes to the NDEA/DEA/OCEA's notice at any stage throughout the process.

It should be noted that if the withdrawal is due to something the Client or their agent's could have prevented, the NDEA/DEA/OCEA reserves the right to charge a fee, pro rata, for the abortive work.

3/ Rights of the Client to cancel the contract

The Client has the right to withdraw from the Contract at any point. Formal notice of withdrawal must be made in writing. Please be aware that you will be charged a cancellation fee for time and expenses incurred up to the point at which written notice of the cancellation has been received.

4/ Data Protection

The NDEA/DEA/OCEA will hold personal information in accordance with the Data Protection Act 1998 and this information will not be used for any purposes other than the production of an EPC.

5/ Compliance with auditing and monitoring requirements of the Regulatory bodies

These terms imply that all works will be carried out in accordance with the monitoring and auditing requirements of the Certification Scheme of which the NDEA/DEA/OCEA is a member and bound by its professional Code of Conduct.

6/ Customer Service Statement

Client Service

If you have a problem, we can help
We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint.  If so, we will always try to resolve the problem quickly and to your satisfaction.  If you are unhappy with our response, you can take your complaint further through our complaints procedure.

Where to first make your complaint
We aim to resolve your concerns within 10 working days.  Sometimes it may take longer to look into the matter fully.  If that happens we will let you know within 10 working days who will reply and when. 

You can contact us in any of the following ways to let us know of the problem:

Telephone us on;

01225 862266

Write to us at;       

Mr M. Andrews                    

Energy Saving Expert Ltd

Cornerstones 

Coronation Avenue

Bradford on Avon

Wiltshire

BA15 1AX

e-mail;

mike@energy-saving-expert.co.uk 

We will then look into and respond to your concerns and reply within 10 working days.
If you are still not happy 
In the unlikely event that you remain unhappy, you can ask for us to review your complaint.  If you are still not satisfied after the review, you can, at this stage, ask the Non-Domestic Energy Assessor Certification Scheme, to help. We will advise you which scheme is relevant to your complaint.

Our company supports fully and is a member of the BRE, and NHER Non-Domestic Energy Assessor Certification Schemes and the NHER Domestic & On Construction Energy Assessor Schemes.
Following our complaints procedure does not affect your legal rights.
Contact details:

BRE (Non-Domestic Energy Assessor Certification Scheme)
Address: BRE Bucknalls Lane, Garston, Watford WD25 9XX T: 01923 664000   E: compliance@BRE.co.uk  website: www.bre.co.uk 

National Energy Services Ltd (Non-Domestic/Domestic/On Construction Energy Assessor Certification Scheme as appropriate)

The National Energy Centre, Davy Avenue, Knowlhill, Milton Keynes, MK5 8NA  T: 01908 442277  E:compliance@nesltd.co.uk website: www.nher.co.uk 

If you feel that the complaint has not been satisfactorily dealt with in the procedures laid down in our company complaints procedure you may send your complaint to one of the Certification Schemes above.

The scheme will check your complaint and will then pass it to an independent Disciplinary Panel who are entirely independent mediation and adjudication services. 

This service will consider your complaint and decide whether to take action against the NDEA/DEA/OCEA as a result.

The NDEA/DEA/OCEA can be ordered to undertake various actions, including if appropriate, paying you compensation. Please be aware that the existence of this process does not prevent you from pursuing a complaint through the courts and as such does not affect your existing legal rights.